FAQS ABOUT YOUR STAY
Below are a few pieces of valuable information that may answer some questions you have. Didn't find what you're looking for?
Give us a call at (888) 409-7373 with any questions.
RESERVATIONS
All suite rates are nightly and based on double occupancy.
Check-in time is 4:00 pm.
Check-out time is 11:00 am.
The front desk operates from 7:00 am to 11:00 pm every day. Guests are only able to check in during these hours.
Early arrival or late check-out options available upon request. Please call to make arrangements in advance. If we are unable to accommodate your request, your luggage can be stored for you.
Guests must be 18 years or older to check-in.
Dogs are welcome at One Lakeside for a non-refundable fee of $75 per stay in designated pet-friendly rooms. Advance reservations are required due to the limited dog-friendly rooms available and have a two dog maximum per suite. All stays with a dog must adhere to our dog guidelines.
One Lakeside has an Amenities Fee of $50 per night in one bedroom suites and $60 per night in two and three bedroom suites, which is applied to all reservations and includes:
Access to the condominium 4th Floor Outdoor Terrace with a dog run, patio seating, and gas grills
Access to The Rooftop Terrace with a hot tub (ages 18+) and club room with kitchen
Self-parking with unlimited in and out privileges
High-speed wireless internet
DEPOSITS & CANCELLATIONS
A deposit of the first night plus tax will be taken at the time of reservation to hold the room.
One and Two-Bedroom Suites Cancellations: Cancellations made more than 30 days prior to arrival for summer stays (June - September) will receive a refund minus a 5% transaction fee on the deposit. Reservations cancelled past the cancellation window are ineligible for a refund. Cancellations made more than 7 days prior to arrival for Fall/Winter/Spring stays (October – May) will receive a full refund. Reservations cancelled past the cancellation window are ineligible for a refund. If your reservation was pre-paid, it is non-refundable.
Three-Bedroom Suites Cancellations: Cancellations made more than 30 days prior to arrival will receive a refund minus a 5% transaction fee on the deposit. Reservations cancelled past the cancellation window are ineligible for a refund. If your reservation was pre-paid, it is non-refundable.
If you do not arrive for your reservation, you will be charged for your full reservation.
GENERAL INFORMATION
Pack-and-play cribs are available with advance notice and no additional fee.
One Lakeside is a non-smoking facility.